Frequently Asked Questions
Welcome to Realworde's FAQ page! We understand that you may have some questions during the shopping process, here are some frequently asked questions and their answers. If you have any further questions, please feel free to contact our customer service team and we will be happy to assist you.
1. Are Realworde's accessories handmade?
Yes, all Realworde accessories are handmade by our artisans. Each piece of jewelry is carefully designed and crafted to ensure that each piece is unique, full of creativity and craftsmanship.
2. How to order accessories?
You can browse directly on our website and select your favorite accessories, click "Add to cart" and enter the checkout page for payment. We accept a variety of payment methods including credit card, debit card and PayPal.
3. How do I make sure my jewelry is the right size for me?
The size information for each item is clearly listed on the product page. We recommend that you carefully review the product details to ensure that the accessories you choose meet your needs. If you have any questions, you can always contact the customer service team for help.
4. Do you accept custom orders?
Yes, we offer custom service! If you have specific design requirements or want personalized accessories, you can customize them by contacting our customer service team.
5. How do I handle returns and exchanges?
We hope you are completely satisfied with your purchase. If the product you received has quality problems or does not meet your expectations, please contact our customer service team within 30 days of receiving the product to request a return or exchange. Please ensure that the product is unused and in its original packaging.
6. Do you offer international delivery?
Yes, we offer global delivery. No matter where you are, you can buy handmade accessories through our website. Delivery costs and times will vary depending on the destination, please refer to the checkout page for details.
7. How can I contact our customer service team?
If you have any questions or need help, you can send an email via our contact page, or communicate with our customer service team in real time via the live chat feature. We will respond to your inquiry as soon as possible.
1. Are Realworde's accessories handmade?
Yes, all Realworde accessories are handmade by our artisans. Each piece of jewelry is carefully designed and crafted to ensure that each piece is unique, full of creativity and craftsmanship.
2. How to order accessories?
You can browse directly on our website and select your favorite accessories, click "Add to cart" and enter the checkout page for payment. We accept a variety of payment methods including credit card, debit card and PayPal.
3. How do I make sure my jewelry is the right size for me?
The size information for each item is clearly listed on the product page. We recommend that you carefully review the product details to ensure that the accessories you choose meet your needs. If you have any questions, you can always contact the customer service team for help.
4. Do you accept custom orders?
Yes, we offer custom service! If you have specific design requirements or want personalized accessories, you can customize them by contacting our customer service team.
5. How do I handle returns and exchanges?
We hope you are completely satisfied with your purchase. If the product you received has quality problems or does not meet your expectations, please contact our customer service team within 30 days of receiving the product to request a return or exchange. Please ensure that the product is unused and in its original packaging.
6. Do you offer international delivery?
Yes, we offer global delivery. No matter where you are, you can buy handmade accessories through our website. Delivery costs and times will vary depending on the destination, please refer to the checkout page for details.
7. How can I contact our customer service team?
If you have any questions or need help, you can send an email via our contact page, or communicate with our customer service team in real time via the live chat feature. We will respond to your inquiry as soon as possible.